Help topics
Screens & pairing
Adding a screen, QR codes, device status and connectivity.
Creating designs
AI generation, brand kit, templates and editing.
Playlists & publishing
Building playlists, assigning screens and scheduling.
Billing & plan
Plans, invoices, seat limits and payment methods.
Account & access
Login, team access, password reset and permissions.
Something else
Any other question or issue not listed above.
FAQs
Why did my design generation fail?
Common causes are expired auth, exceeded graphic credits, or missing brand assets. Retry after refreshing and ensure your Brand Kit is set.
What are graphic credits?
A graphic credit is used each time simplscreen generates a new design. Quick edits don’t use a credit. Credits reset monthly and top-up packs are available.
How do I reset my brand profile?
Open Brand Profile and use Reset Profile. Your last saved snapshot is kept server-side.
Where are my assets stored?
Assets are stored in your org bucket. Deleting an asset removes its public URL immediately.
Contact support
Describe your issue and we'll follow up.